SHIPPING & POLICIES
All international packages are shipped via DHL Worldwide. DHL service is Fast and reliable. Delivery dates are usually 3-6 days, but may depend on the pace with which they are processed through customs.
We offer discount rates for international shipments.
Enjoy 30% OFF shipment costs when purchasing two boxes or more.
The shipping cost is calculated at checkout.
Domestic shipments inside Japan will be shipped with Japan post and cost a flat fee of $10. Delivery dates are usually 2-5 days after shipping.
Concept box & Kids Box:
The WA items are collected from local Japanese stores and studios. We always strive to fulfill your order as soon as possible. Please note that we allow ourselves five business days for curating your box before we ship it out.
We are a small team, so we appreciate your patience, and promise it will be worth the wait! Please don't hesitate to reach out if you are concerned about an order reaching you by a certain date.
International Duties and Taxes
WA BOXES is not responsible for the payment of duties and taxes imposed by the country where the order is delivered.
Lost or Stolen Packages
If your package gets lost in transit we will do everything we possibly can to assist you. We cannot be held responsible for lost or stolen packages, so we highly recommend using a delivery address that is secure.
If you are unhappy with your WA Boxes, we can offer site credit or a gift card in exchange for your return within 20 days of the arrival of your box.
We are not able to provide Return Labels for International Customers.
Shipping fees are the customer’s responsibility.
An email notification would be most appreciated, and will help speed up your credit as well.
When returning a package, you MUST remove all labels from the box and mark it "returned goods" (on a label provided by the post, or simply written on the box). If not thus marked, the package will likely be delayed by customs when incoming, and we may not be able to retrieve it and send you a refund.
Items must be returned unused, in their original condition and in their original packages, to protect them on their way.
1-22-4 Torigoe, 601
Urgent Orders and Special Requests
If you have an urgent order delivery or a special request, please email us at firstname.lastname@example.org